UPGRADER
What Info We Actually Collect
The information we hold on you comes from a few different places. Some you give us directly when you sign up or verify your account, some we pick up automatically as you use the platform, and some arrives through partners like payment providers when you deposit or withdraw. Everything has a reason for being there, and nothing hangs around without a purpose.
| What It Is | What It Includes | Where It Comes From |
|---|---|---|
| Account basics | Your Steam ID, plus email if you add one | Straight from you through Steam login |
| Verification stuff | ID document, address proof when needed | From you when KYC kicks in |
| What you do here | Deposits, withdrawals, upgrader spins | Picked up automatically as you play |
| Tech signals | IP, device info, session logs | Picked up automatically in the background |
| Payment info | Transaction refs, wallet addresses | From the payment providers you use |
Why We Need It in the First Place
Every bit of your data is tied to a real reason. Running your account, moving your deposits and withdrawals, and delivering the upgrader itself — none of that works without the essentials, which is why we handle it under what the law calls contractual necessity. Anti-money-laundering checks, tax stuff, and responding to lawful requests from authorities are legal obligation. Fraud prevention, security monitoring, and making the platform better fall under legitimate interest. Anything outside those bases only happens if you consent, and you can pull that consent back any time from your account settings.
Who Ever Sees Your Data Besides Us
A short list of trusted partners help us actually run the platform. Payment processors get only what they need to move your funds. Identity verification providers handle your KYC docs under formal agreements. Cloud providers host the systems we run on. Legal or regulatory authorities may see information if they have a valid legal request. We never sell your data to anyone, full stop.
Every partner in that list is locked in by contract to use your info only for the exact purpose we shared it for. If they ever need to pass it further, it only happens where the original purpose could not otherwise be met and where the same kind of protections apply at the next stage.
How Long We Hang On to It
We keep your data only as long as it is doing something useful or as long as the law says we have to. Account details stay for as long as your account is active, plus a defined window afterwards in case you want to come back. Transaction and KYC records stick around for the period anti-money-laundering rules require. Technical logs only stay as long as security monitoring genuinely needs them. Once the window closes, records are either deleted or anonymised for good — meaning even we cannot trace them back to you.
Rights That Put You in the Driver's Seat
Data protection laws that apply to your account give you a real set of controls over the info we hold. To use any of them, just reach out through the privacy contact channel described further down.
- See what info we hold about you
- Fix anything that is wrong or missing
- Ask us to erase it when there is no good reason to keep it
- Restrict how we process it in certain situations
- Take your data with you in a portable format
- Object to processing that runs on legitimate interest
- Pull back any consent you previously gave
Requests get handled within the timeframes your data protection law lays out — usually within thirty days of us getting them. We check your identity first so nobody else can use your name to get at your info.
Security, Borders, and Cookies
A mix of technical and organisational measures keeps your info safe. Data is encrypted when it moves and when it sits, internal access is locked down to people who actually need it, and we watch system activity for anything odd. If your data ever crosses a border, it only goes to places with an adequate level of protection or under safeguards like standard contractual clauses. Cookies do simple things — keep your session going, remember your preferences, back up security. The essential ones just run so the platform works; the non-essential ones only kick in once you say yes on the cookie prompt.
How to Reach Us and What Comes After
Anything you want to ask about this notice, or any request to use your data rights, goes through the privacy section of the contact page. If we ever come back to you and the answer does not feel like enough, you have every right to file a complaint with the national supervisory authority for data protection in the country where you live. A list of those authorities is out there, kept by the relevant international associations, so you can find the right point of contact for your jurisdiction.
